General Questions

  • I am not sure what to buy, can you give me advice?

    We know it’s hard to decide between several products. Give a call at +1 (416) 548-9879 or email us at canada@thedetoxmarket.com and our Green Beauty Experts will be happy to help you find what’s best for you!

  • Do you do gift wrapping?

    We pride ourselves in shipping every package as if it were a gift. If you have any special requests, send us an email at canada@thedetoxmarket.com and we'll do our best to make it happen.

  • Do you include samples with orders?

    We try to include samples with every order - supply permitting. The more you spend, the more you get!

  • What forms of payment do you accept?

    We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover) and PayPal.

Discounts

  • Are there any exclusions to discounts?

    Please note the following items are EXCLUDED from sales, offers and/or promotions: gift cards, beauty services, bundled products, marked down items, all curated boxes including The Detox Box and The Best of Green Beauty Box as well as the following vendors: May Lindstrom, Vintner's Daughter, and KYPRIS Beauty.

  • Can I combine discount codes and promotions?

    Discount codes cannot be combined with any other promotions and cannot be used in conjunction with Detox Points and Gift Cards. Subject to change without notice. All sale items are final sale.

Shipping Policy

  • Where is my order?

    Once your order is placed, you will receive a confirmation email that include a tracking number so you can locate your order anytime during the shipping process. If the status of your order hasn’t been updated in more than 3 business days, please give a call at +1 (416) 548-9879 or email us at canada@thedetoxmarket.com and we will help you out! Please note that samples are made to order and take 7 business days to be shipped out.      

  • Do you ship outside of Canada? 

    USA (except Alaska and Hawaii): If the product you are looking for is not carried at The Detox Market Canada, we can ship your order from our American site for a flat rate fee of $19.95. All US order prices are in USD and are subject to custom fees at the Canadian border.

    International: Please note that the Detox Market Canada does not ship internationally. 

  • Do you offer free shipping?

    We offer free shipping for all Canadian orders above $100 (after discounts, gift cards, and before taxes). 

  • What is the shipping rate for deliveries within the USA?

    If the product you are looking for is not carried at The Detox Market Canada, we can ship your order from our American site for a flat rate fee of $19.95* Please note that we have *$39.99 flat rate for Yukon, Northwest Territories and Nunavut. All US order prices are in USD and are subject to custom fees at the Canadian border. 

  • What is the shipping rate for Canada?

    We offer free Shipping for all Canadian orders above $100. All other orders shipped within Canada have a flat rate fee of $8.99. 

  • How fast are packages shipped?

    Packages are shipped within 2 business days of order receipt using Canada Post. Your package will arrive within 2-9 business days after it leaves our warehouse. *There are no international orders shipped outside of Canada at this time. US order prices are in USD and are subject to custom fees at the Canadian border. 

  • Can you ship to PO Box addresses?

    Please note we are NOT able to ship to PO Box addresses.

Damaged Shipments

  • My shipment is damaged, what can I do?

    When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, notify us immediately at (416)-548-9879, Monday through Friday, 11AM to 7PM Eastern Time Zone. You may also email us at jackie@thedetoxmarket.com. Please provide your order number when you call, and retain the shipping box, packaging materials and damaged items. Contact the carrier to file a complaint regarding the damaged package.

  • There is an issue with my order, how can I contact your customer service?

    For customer service concerns, please email us at canada@thedetoxmarket.com or call (416)-548-9879. We will do whatever we can to solve your problem quickly and efficiently. If this is regarding a return, please refer to our Return Policy and our Return Page.

Returns

  • Can I return my purchase?

    We accept returns within 30 days* from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department. 

    For purchases made in conjunction with Bundles: All used and opened products and bundle products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products may be exchanged ONLY.

    Click HERE to start a return.

  • I have opened the product or used it once, can I return it?

    Used or opened items* can be returned for a store credit in the full amount paid for the item - including taxes.

    *For sanitary reasons the following products are FINAL SALE: ALL face and body tools, including- cleansing sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, face rollers, as well as water bottles and towels.

  • If I have to return an online purchase, do I have to pay for shipping costs?

    Yes. The Detox Market will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs.* We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return. Please visit our Returns page for more info.

    Note: Return shipping costs may vary per province.

  • Are there any exclusions to products I can return?

    We DO NOT accept returns for: sale items, food items (teas, chocolate, etc.) supplements, bitters, books, toys, and jewelry.
    We ACCEPT returns for: skincare, makeup, body & bath, hair care, nail products, essential oils.
    For sanitary reasons the following products are FINAL SALE: cleansing sponges, makeup brushes, mask brushes, PAI muslin cloths, Pura Jade Face Rollers, BKR water bottles.
    Home & Kitchen Items: We only accept returns for unused, unopened home items within 30 days of purchase. Once the item arrives here, we'll inspect it and issue you a full refund + taxes.

    For purchases made in conjunction with Bundles: All used and opened products and bundle products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products may be exchanged ONLY.

Detox Points

  • I want to earn points, how does the reward program work?

    Detox Points are a great way to earn cash back on all your Detox Market purchases!

    Here’s how it works:

    + Get 5% Back! You get 5 Points for every $1 spent

    + Get $10 off your purchase when you use your 1000 Points at checkout

    Learn more about Detox Points

The Detox Box

  • What do I get?

    Each month you’ll get a box featuring one or more green beauty products from our selected brand of the month at a value of at least $110 with complimentary shipping.

  • When do I get my box?

    The Detox Box ships the first week of each month, or as soon as it's ordered while supplies last. The Detox Box ships monthly, so please be advised your box may take up to 4 weeks to be delivered. You’ll always receive an email confirmation with your tracking information.

  • I signed up for a prepaid subscription. Will it automatically renew once I’ve received all of my boxes?

    Yes, unless you cancel your subscription after receiving your last box.

  • When will I be charged?

    Your card will first be charged when you initially sign up for a subscription. Unless you cancel your subscription, your card will then be charged on the 3rd of the month every 3 or 6 months.

  • How do I cancel?

    Once you sign up, you will be able to manage your subscription, which will include the ability to update payment information, change your address, and cancel your auto-renewal completely. Please note that if you cancel a 3 or 6 month subscription before the 3 or 6 month mark, you will still receive the boxes you prepaid for. Prepaid subscriptions and box contents cannot be refunded.

  • Do you ship outside of Canada?

    Unfortunately, The Detox Box can only be shipped within Canada at this time.

  • Can I return or get a refund for my subscription?

    We do not accept returns or refunds on any of The Detox Box subscriptions or products.

  • Can I apply a discount code to my subscription order?

    The Detox Box is not eligible for any discounts or gift with purchase codes at this time.

  • Can I use my Detox Points or gift card to purchase a subscription?

    Sorry, Detox Points and gift cards cannot be used to purchase subscriptions.

Gift Cards

  • How do gift cards work?

    Please note that if you purchase a gift card online, it is an electronic gift card. You will receive the code and balance via email and you are welcome to forward that email to anyone for use.

  • How can I send the gift card as a gift?

    Once the gift card has been processed, you will receive the code and balance via email that you may forward to anyone to use.

  • Do gift cards expire?

    Our gift cards never expire! This gives you time to shop and find the perfect product.

  • How can I check the balance on my gift card?

    If you created an account on our website, you can access your order history and check the balance of your gift card by using the link provided in the gift card email. If you don’t have an account with us, or can’t find the email, just send us a note at hello@thedetoxmarket.com and we will locate the information for you!

  • Can store credit be used as a gift card?

    When used and opened items are returned within 30 days of delivery, we issue a store credit. Store credit is given in the form of an electronic gift card.

  • Can I use my gift card in conjunction with discount codes?

    Yes, gift cards are a form of payment and can be used in conjunction with a discount code.

  • I lost my gift card code, what can I do?

    No, problem! Email hello@thedetoxmarket.com and our customer care team will help locate your gift card for you!

  • How can I buy a physical gift card?

    You may purchase a physical gift card through our West Hollywood store.



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