FAQs

General Questions

  • We know it’s hard to decide between several products. Email us at hello@thedetoxmarket.com and our Green Beauty Experts will be happy to help you find what’s best for you!

  • Unfortunately, we do not offer gift wrapping with online orders. At this time, gift wrapping is only available in-store.

  • We try to include samples with every order - supply permitting. The more you spend, the more you get!

    We do our best to include:

    1 sample on orders under $50
    2 samples on orders between $50 and $100
    3 samples on orders above $100

    Please note that samples are surprise gifts and can't be chosen.

  • We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover) and PayPal.

Discounts

  • Please note the following items are EXCLUDED from sales, offers and/or promotions: gift cards, sample program, bundled products, marked down items, all curated boxes including The Detox Box and The Best of Green Beauty Box as well as the following vendors: May Lindstrom, Vintner's Daughter, KYPRIS Beauty, Laurel Skin and Josh Rosebrook.

  • Discount codes cannot be combined with any other promotions and cannot be used in conjunction with Detox Points or Gift Cards. Subject to change without notice. All sale items are final sale.

My Account

  • Click here if you've forgotten your password. You will receive an email associated with your account with a reset link.

    Not receiving the email? It is possible that a different email is associated with your account or there is a typo. Please reach out to us via email so we can guide you.

Shipping Policy

  • Once your order is placed, you will receive a confirmation email that includes a tracking number so you can locate your order anytime during the shipping process. If the status of your order hasn’t been updated in more than 3 business days, please give a call at +1 (323) 782-0421 and we will help you out! Please note that samples are made to order and take 7 business days to be shipped out.

  • If you need something shipped internationally, please place an order through our U.S. site.

  • We offer free Canada Post shipping for all US orders above $100 (after discount, gift cards, and before taxes).

  • All orders under $100 shipped within Canada have a flat rate fee of $8.99.

  • Packages are shipped within 2 business days of order receipt using Canada Post. Your package will arrive within 2-9 business days after it leaves our warehouse. *There are no international orders shipped outside of Canada at this time.

  • We accept shipping to PO Box addresses via Canada Post.

Damaged Shipments

  • When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, you can quickly process a return and The Detox Market will email you a prepaid shipping label to return the item(s). You can also call us at +1 (323) 782-0421, Monday through Friday, 10AM to 6PM Pacific Time, or email hello@thedetoxmarket.com and our team will assist you. Please provide your order number when you call or email, and retain the shipping box, packaging materials and damaged items.

  • For customer service concerns, please email us at hello@thedetoxmarket.com or call +1 (323) 782-0421. We will do whatever we can to solve your problem quickly and efficiently. If this is regarding a return, please refer to our Return Policy and our Return Page.

Returns

  • We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department.

    For purchases made in conjunction with Bundles and Gifts with Purchase (GWP): All used and opened products and bundle/GWP products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products qualify for store credit ONLY.

    Click HERE to start a return.

  • Most used or opened items can be returned for a store credit in the full amount paid for the item - including taxes.

    *All fragrance/perfumes are FINAL SALE.

    *For sanitary reasons the following products are FINAL SALE: ALL face and body tools, including- cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, face rollers, as well as water bottles and towels.

  • Yes. The Detox Market will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return.

  • We DO NOT accept returns for: Sale items, the sample program, food items (teas, chocolate, etc.) supplements, books, jewelry and curated boxes (The Best of Green Beauty Box, etc.).

    We ACCEPT returns for: Skincare, makeup, body & bath, hair care, nail products, and essential oils.

    Home & Kitchen Items: We only accept returns for unused, unopened home items within 30 days of purchase. Once the item arrives here, we'll inspect it and issue you a full refund + taxes.

    For sanitary reasons, the following products are FINAL SALE: ALL face and body tools, including- cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, face rollers, as well as water bottles and towels. ALL Fragrance/ and Perfumes are FINAL SALE.

    For purchases made in conjunction with Bundles and Gifts with Purchase (GWP): All used and opened products and bundle/GWP products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products qualify for store credit ONLY.

Detox Points

The Detox Box

  • Each month you’ll get a box featuring one or more green beauty products from our selected brand of the month at a value of at least $90 with complimentary shipping.

  • The Detox Box ships the first week of each month via Canada Post, or as soon as it's ordered while supplies last. You’ll always receive an email confirmation with your tracking information.

  • Yes, unless you cancel your subscription after receiving your last box.

  • Your card will first be charged when you initially sign up for a subscription. For month to month subscriptions, your card will then be charged on the 3rd of each subsequent month. For 3 and 6-month subscriptions, your card will then be charged on the 3rd of the month every 3 or 6 months, respectively.

  • Once you sign up, you will be able to manage your subscription, which will include the ability to update payment information, change your address, and cancel your auto-renewal completely. Please note that if you cancel a 3 or 6-month subscription before the 3 or 6-month mark, you will still receive the boxes you prepaid for. Prepaid subscriptions and box contents cannot be refunded.

  • Unfortunately, The Detox Box can only be shipped within Canada at this time.

  • We do not accept returns or refunds on any of The Detox Box subscriptions or products.

  • The Detox Box is not eligible for any discounts or gift with purchase codes at this time.

  • Sorry, Detox Points and gift cards cannot be used to purchase subscriptions.

  • The Detox Box ships the first week of each month via Canada Post, or as soon as it's ordered while supplies last. The Detox Box ships monthly, so please be advised your gift may take up to 4 weeks to be delivered. You’ll always receive an email confirmation with your tracking information.

  • The subscription will end after 3 or 6 months*. The recipient will have the option to renew on their own at the end of the subscription period.

Gift Cards