I am not sure what to buy, can you give me advice?
We know it’s hard to decide between several products. Email us at firstname.lastname@example.org and our Green Beauty Experts will be happy to help you find what’s best for you!
Do you do gift wrapping?
Unfortunately, we do not offer gift wrapping with online orders. At this time, gift wrapping is only available in-store.
Do you include samples with orders?
We try to include samples with every order - supply permitting. The more you spend, the more you get!
We do our best to include:
1 sample on orders under $50
2 samples on orders between $50 and $100
3 samples on orders above $100
Please note that samples are surprise gifts and can't be chosen.
What forms of payment do you accept?
We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover) and PayPal*. Please note that PayPal is not available to purchase the Detox Box subscription.
Are there any exclusions to discounts?
Please note the following items are EXCLUDED from sales, offers and/or promotions: gift cards, sample program, bundled products, marked down items including Detox Boxes sold individually, all curated boxes including The Detox Box and The Best of Green Beauty Box as well as the following vendors: May Lindstrom, Vintner's Daughter, KYPRIS Beauty, Laurel Skin and Josh Rosebrook.
Can I combine discount codes and promotions?
Discount codes cannot be combined with any other promotions and cannot be used in conjunction with Detox Points or Gift Cards. Subject to change without notice. All sale items are final sale.
I forgot my password!
Click here if you've forgotten your password. You will receive an email associated with your account with a reset link.
Not receiving the email? It is possible that a different email is associated with your account or there is a typo. Please reach out to us via email so we can guide you.
Where is my order?
Once you've placed an online order, you'll receive a confirmation email where you can monitor its status. Orders are generally fulfilled within one to three business days after purchase. Expect a separate email with tracking information as soon as your package ships. (Once the carrier scans your package, the estimated delivery date will adjust accordingly.)
Do you ship outside of Canada?
If you need something shipped internationally, please place an order through our U.S. site.
Do you offer free shipping?
We offer free Canada Post shipping for all US orders above $70 (after discount, gift cards, and before taxes).
What is the shipping rate for deliveries within Canada?
All orders under $70 shipped within Canada have a flat rate fee of $8.99.
How fast are packages shipped?
Packages are shipped within 2 business days of order receipt using Canada Post. Your package will arrive within 2-9 business days after it leaves our warehouse. *There are no international orders shipped outside of Canada at this time.
Can you ship to PO Box addresses?
We accept shipping to PO Box addresses via Canada Post.
My shipment is damaged, what can I do?
When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, you can quickly process a return and The Detox Market will email you a prepaid shipping label to return the item(s). You can also call us at +1 (323) 782-0421, Monday through Friday, 10AM to 6PM Pacific Time, or email email@example.com and our team will assist you. Please provide your order number when you call or email, and retain the shipping box, packaging materials and damaged items.
There is an issue with my order, how can I contact your customer service?
For customer service concerns, please email us at firstname.lastname@example.org or call +1 (323) 782-0421. We will do whatever we can to solve your problem quickly and efficiently. If this is regarding a return, please refer to our Return Policy and our Return Page.
Can I return my purchase?
We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department. You will be responsible for return shipping costs.
For purchases made in conjunction with Bundles and Gifts with Purchase (GWP): All used and opened products and bundle/GWP products and individual Detox Box purchases are FINAL SALE and can not be exchanged or refunded. Unopened and unused products qualify for store credit ONLY.
Click HERE to start a return.
I have opened the product or used it once, can I return it?
Most used or opened items can be returned for a store credit in the full amount paid for the item - including taxes.
*All fragrance/perfumes are FINAL SALE.
*For sanitary reasons the following products are FINAL SALE: ALL face and body tools, including- cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, face rollers, toothbrushes, water bottles and towels.
If I have to return an online purchase, do I have to pay for shipping costs?
Yes. The Detox Market will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return.
Are there any exclusions to products I can return?
We DO NOT accept returns for: Sale items, the sample program, food items (teas, chocolate, etc.) supplements, books, jewelry and curated boxes (The Best of Green Beauty Box, etc.).
We ACCEPT returns for: Skincare, makeup, body & bath, hair care, nail products, and essential oils.
Home & Kitchen Items: We only accept returns for unused, unopened home items within 30 days of purchase. Once the item arrives here, we'll inspect it and issue you a full refund + taxes.
For sanitary reasons, the following products are FINAL SALE: ALL face and body tools, including- cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, face rollers, as well as water bottles and towels. ALL Fragrance/ and Perfumes are FINAL SALE.
For purchases made in conjunction with Bundles and Gifts with Purchase (GWP): All used and opened products and bundle/GWP products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products qualify for store credit ONLY.
I want to earn points, how does the reward program work?
Detox Points are a great way to earn cash back on all your purchases at The Detox Market!
Here’s how it works:
+ Get 5% cashback in Detox Points on every purchase ($100 purchase = $5 worth of Detox Points).
+ Get $5 off your purchase when you use 100 points at checkout.
Learn more about Detox Points.
The Detox Box
What do I get?
Each month you’ll get a box featuring one or more green beauty products from our selected brand of the month at a value of at least $90 with complimentary shipping.
When do I get my box?
The Detox Box ships the first week of each month via Canada Post, or as soon as it's ordered while supplies last. You’ll always receive an email confirmation with your tracking information.
I signed up for a prepaid subscription. Will it automatically renew once I’ve received all of my boxes?
Yes, unless you cancel your subscription after receiving your last box.
When will I be charged?
Your card will first be charged when you initially sign up for a subscription. For month to month subscriptions, your card will then be charged on the 3rd of each subsequent month. For 3 and 6-month subscriptions, your card will then be charged on the 3rd of the month every 3 or 6 months, respectively.
How do I cancel?
Once you sign up, you will be able to manage your subscription, which will include the ability to update payment information, change your address, and cancel your auto-renewal completely. Please note that if you cancel a 3 or 6-month subscription before the 3 or 6-month mark, you will still receive the boxes you prepaid for. Prepaid subscriptions and box contents cannot be refunded.
Do you ship outside of Canada?
Unfortunately, The Detox Box can only be shipped within Canada at this time.
Can I return or get a refund for my subscription?
We do not accept returns or refunds on any of The Detox Box subscriptions or products.
Can I apply a discount code to my subscription order?
The Detox Box is not eligible for any discounts or gift with purchase codes at this time.
Can I use my Detox Points or a gift card to purchase a subscription?
Sorry, Detox Points and gift cards cannot be used to purchase subscriptions. The Detox Box is excluded from earning or redeeming points.
When do gift boxes ship?
The Detox Box ships the first week of each month via Canada Post, or as soon as it's ordered while supplies last. The Detox Box ships monthly, so please be advised your gift may take up to 4 weeks to be delivered. You’ll always receive an email confirmation with your tracking information.
What happens when the gift subscription ends?
The subscription will end after 3 or 6 months*. The recipient will have the option to renew on their own at the end of the subscription period.
How do gift cards work?
Please note that if you purchase a gift card online, it is an electronic gift card. You will receive the code and balance via email and you are welcome to forward that email to anyone for use.
How can I send the gift card as a gift?
Once the gift card has been processed, you will receive the code and balance via email that you may forward to anyone to use.
Do gift cards expire?
Our gift cards never expire! This gives you time to shop and find the perfect product.
How can I check the balance on my gift card?
If you created an account on our website, you can access your order history and check the balance of your gift card by using the link provided in the gift card email. If you don’t have an account with us, or can’t find the email, just send us a note at email@example.com and we will locate the information for you!
Can store credit be used as a gift card?
When used and opened items are returned within 30 days of delivery, we issue a store credit. Store credit is given in the form of an electronic gift card.
Can I use my gift card in conjunction with discount codes?
Yes, gift cards are a form of payment and can be used in conjunction with a discount code.
I lost my gift card code, what can I do?
No, problem! Email firstname.lastname@example.org and our customer care team will help locate your gift card for you!
How can I buy a physical gift card?
You may purchase a physical gift card through our West Hollywood store.