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The Detox Market - Canada logo

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Returns & Exchanges

Are there any exclusions to products I can return?

Please note that most gently used or opened items can be returned for a store credit.*   *For purchases made in conjunction with Bundles and Gifts with Purchase (GWP): Gently used and opened products and bundle/GWP products are FINAL SALE and cannot

Do I have to pay for return shipping costs?

Yes. The Detox Market will only pay for a return's shipping costs if a product arrived damaged or if we sent you the incorrect product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your retu

What is your return policy?

We are so sorry your item(s) did not work well for you!   We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxe

Can I return my purchase?

The Detox Market is happy to accept returns within 30 days from the shipping date or in-store purchase following our return policy below:   Most unused and unopened items can be returned for a full refund - including taxes.* Gently used or opened pro

How do I report a damaged or manufacturing defective item?

We are so sorry to hear you experienced an issue with your order!   The Detox Market is happy to assist with a return label for a refund or replacement order, supply permitting, for any damaged or defective item(s).   We ask that all damages, defect

Will the promotional offer be extended if I'm exchanging an item in-store?

No. Discount codes and promotion codes can only be used once and cannot be extended if an exchange is done in-store. Discount codes cannot be combined with additional promotional offers or Detox Points. In addition, the following items are EXCLUDED f

The Detox Market