Our Response to COVID-19
*We are experiencing an increased volume of requests and our response time may be delayed. Please note: At this time, we are unable to make adjustments to your order after it has been placed. Shipping companies are experiencing slower-than-normal delivery times due to the impact of COVID-19 on facilities and transportation. The Detox Market is unable to accommodate refunds for carrier-associated delays.
May 22, 2020
To our Detox Community:
Thank you for your ongoing support as we continue to adapt to these changing times.
After much thought and preparation, we’re excited to share that our Toronto Flagship location is now offering contactless curbside pickup in accordance with government guidelines.
How it works:
- Place an order by phone or online
- If you’re shopping online, select “Curbside Pickup” at checkout.
- We’re available for contactless pickup + calls from 10 am to 6 pm.
- Toronto: 116 Spadina Ave, Toronto, ON M5V 2K6 | Call: +1 (323) 782-0421
*Don’t forget to wear a mask and practice social distancing when stopping by!
Safety is our top priority- Regular employee temperature checks and health screenings
Here’s how we’re keeping safe.
- Strict sanitation measures and increased handwashing
- Requiring masks, gloves, and social distancing at all times
- Limiting the number of employees in store
- Temporarily going cashless to reduce touch exposure
We’re looking forward to reopening our doors once it is safe to do so. You’ll be the first to hear updates! Hang in there.
March 31, 2020
How The Detox Market is navigating this time
First things first: We are here for you.
Without a doubt, these are murky and uncharted waters—and yet, our common humanity has never been more clear. Community is the cornerstone of our company, and staying connected with ours, even during periods of uncertainty, is more important than ever.
The safety of our employees, customers, and community is our top priority. Given the latest COVID-19 developments, all of our retail stores are temporarily closed until further notice. We are monitoring updates from the local authorities, the Centers for Disease Control and Prevention (CDC), the Public Health Agency of Canada (PHAC), and the World Health Organization (WHO) on a daily basis to ensure we are in compliance with protocol. We’ll update you as the situation evolves.
We know you rely on us for your green beauty essentials, so we’ve made it easy for you to continue shopping from the comfort of your home.
Our fulfillment centers are an integral part of making this possible, and we’re doubling down on precautionary measures to protect our team. In addition to following the CDC and PHAC hygiene and social distancing guidelines—practicing frequent, proper handwashing and respiratory etiquette; providing all employees with an alcohol-based sanitizing spray; regularly disinfecting key touchpoints with EPA-registered disinfectants; staggering shifts to minimize interaction; and requiring at least six feet of distance at all times—we’re going the extra mile. Employees are also checking their temperatures daily; using separately labeled packaging supplies, utensils, and cutlery; wearing gloves and face masks; and quarantining incoming packages for 48 hours. We know that when it comes to health, to err on the side of caution is not to err.
We’re committed to being a source of support, solace, and strength for you throughout this challenging journey. Social distancing doesn’t mean disconnection, so follow us on Instagram @thedetoxmarket and @thedetoxmarketcanada to stay in the loop. From live founder interviews and fun rounds of trivia to at-home self-care tips, we’ve got a lot of engaging content coming your way. May it lift your spirits and foster a sense of community, no matter where you are.
Have a question about shade matching or picking products? Drop us a note at firstname.lastname@example.org and one of our experts will get back to you ASAP.
Take good care and stay safe—we’ll see you soon.
The Detox Market Family